Returns & Exchanges

At PARFUM.AE, we want you to be completely satisfied with your fragrance journey; if you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or WhatsApp with your order number and a photo of the item's current condition.

• 2.
  Quality Inspection

  Ensure the perfume remains in its original, sealed packaging; once received at our warehouse, our experts will verify the product's integrity.

• 3.
  Secure Packaging

  Carefully pack the fragrance in its original box and shipping carton to prevent any leakage or damage during the return transit.

• 4.
  Refund Processing

  Upon successful inspection, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.