Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are the fragrances sold on PARFUM.AE authentic?
Yes, we guarantee 100% authenticity for all our products. We source our perfumes directly from authorized distributors and reputable manufacturers to ensure you receive only genuine luxury scents.
How long does shipping take within the UAE?
We offer fast delivery across the UAE. Standard shipping typically takes 1-2 business days for Dubai, Abu Dhabi, and Sharjah, while other Emirates may take up to 3 business days.
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unopened, unused, and in its original shrink-wrapped packaging. For hygiene reasons, opened fragrance bottles cannot be returned.
Do you offer international shipping?
Currently, we primarily serve customers within the UAE. Please contact our customer support team for specific inquiries regarding bulk orders or special shipping requests to other GCC countries.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for orders within the United Arab Emirates.
How should I store my perfume to ensure it lasts?
To maintain the integrity of your fragrance, store it in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.